1:1 Elevate On-site Coaching

Elevate provides an evaluation of the customer experience from the viewpoint of a prospective resident.

First Impression & Ease of Navigating

While visiting the community, review parking, curb appeal, signage, entrance, leasing office and a general sense of welcome

Salesmanship

Evaluating salesmanship while conversing with prospective residents over the phone and/or in person. Utilization of sales tools to maximize both incoming phone calls and in person prospective resident visits

Community Walk & Review

Touring the community, evaluating the amenities, the cleanliness, the rapport with residents

Vacant Apartment Walk & Review

Touring a vacant apartment and how it feels - how does it smell, are lights on, comfortable temperature, clean and welcoming

Summary Report

Overall strengths and opportunities

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Webinar Topics

Elevate specializes in sales training for multifamily professionals giving your onsite teams the tools and techniques to effectively lease apartments.

Maximizing Telephone Skills

1 or 2 part webinar options

Building Rapport

Building Rapport starting with welcoming & greeting, conversational questions & dynamic touring

Resolving Objections & Closing

Applying objection formula to resolve objections, answer difficult questions, asking closing questions and ask for a commitment

Mindsets & Mindset Assessment

Showing up to be successful

L.E.A.S.E. Customer Service Recovery Model

Five steps to resolve upset residents, proactive processes to put into place to minimize issues from occurring & surprise and delight ideas

Creating Your Community Culture

For team & residents

Leadership Best Practices

Leadership versus management, best leadership qualities & orchestrating the best team huddle

Leadership Coaching

Applying radical candor for effective and consistent feedback

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Specializing in teaching onsite professionals how to maximize their leasing performance and execute the basics for greater success.

elevateconsultingnb@gmail.com
949.292.4350

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